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LEGAL / PRIVACY POLICY

Synetra Privacy Policy

At Synetra, safeguarding the privacy and security of personal data is our top priority. This Privacy Policy outlines our commitment to legal compliance, robust data protection practices, and transparency in handling personal data. It applies to Synetra, its subsidiaries, and any affiliated entities.

PRIVACY AND DATA PROTECTION PRINCIPLES 

1. Lawful and Purpose-Driven Processing
Synetra collects, processes, and uses personal data strictly in compliance with applicable laws. Personal data will only be used for legitimate business purposes, regulatory compliance, or with the explicit consent of the individual.

2. Data Minimization
We limit the collection and processing of personal data to what is necessary for specific, legitimate purposes. This ensures data is neither collected nor retained unnecessarily.

3. Transparency and Accountability
We provide clear and detailed information about why and how we process personal data. Questions or concerns about privacy can be directed to Synetra’s Privacy Office.

4. Accuracy and Integrity
Synetra ensures all personal data is kept accurate, complete, and up to date. We promptly address and rectify inaccuracies brought to our attention.

5. Security Measures
We implement industry-leading security protocols to protect personal data against unauthorized access, loss, alteration, or destruction. Measures include:

  • Encryption of sensitive data at rest and in transit.
  • Regular vulnerability assessments and penetration testing.
  • Access controls and multi-factor authentication for all systems handling personal data.

6. Privacy by Design and Default
We embed privacy safeguards into our processes and technologies from the outset, ensuring compliance and minimizing risks.

7. Third-Party Responsibility
Synetra only works with third parties and vendors who comply with our privacy and security standards through binding contractual agreements.

8. Restricted Data Sharing
Personal data will not be disclosed to third parties unless:

  • Required by law or regulation.
  • Necessary to deliver our services (under strict agreements).
  • Explicitly authorized by the individual.

DATA SUBJECT RIGHTS

Synetra respects individual rights as granted by applicable laws, including but not limited to:

  • Right to Access: Individuals can request information about the data we hold.
  • Right to Rectification: We correct any inaccurate or incomplete data.
  • Right to Erasure (Right to be Forgotten): Individuals may request the deletion of their data, subject to legal requirements.
  • Right to Data Portability: On request, data will be provided in a portable format, where applicable.
  • Right to Withdraw Consent: Consent for data processing can be revoked at any time.

Requests will be validated, tracked, and fulfilled in a timely manner as required by law.


DATA TRANSFERS

As a global organization, Synetra may transfer personal data to countries outside the individual’s jurisdiction. These transfers will adhere to strict security measures, even in countries with less stringent privacy regulations. Synetra ensures compliance through safeguards like standard contractual clauses and additional protections.


DATA RETENTION

Synetra retains personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by law. When no longer needed, data is securely deleted.


INCIDENT REPORTING AND RESPONSE

Any known or suspected data breaches must be reported immediately. Synetra will:

  1. Investigate and respond promptly.
  2. Notify affected parties and authorities, as required by law.
  3. Take corrective actions to mitigate risks and prevent recurrence.

All personnel and vendors are trained on how to identify and report potential incidents.


PRIVACY GOVERNANCE

Synetra has a dedicated Privacy Office to oversee compliance and data protection efforts globally. This includes:

  • Developing and enforcing privacy guidelines.
  • Providing training and resources to staff.
  • Conducting regular audits to ensure policy adherence.

For inquiries about this Policy, contact the Privacy Office at info@synetra.co


CHANGES TO THIS POLICY

Synetra reserves the right to update this Policy to reflect changes in laws or business practices. Updates will be communicated clearly on our website.